Payment Schedule
50% due at time of booking.Remaining balance due 7 days before arrival.Cancellation Policy. All paid prepayments are non-refundable.
Security deposit
A refundable security deposit of £430 is due.
Notes
1. Duration and Times of Rental
1.1 Rentals are for a maximum of 4 weeks and commence at 4pm on the first day of the rental and end at 11am on the day of departure unless otherwise notified. This period hereafter is referred to as “the Holiday”.
1.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the “Booking Confirmation”). The period booked cannot be exceeded unless the Owner gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
2. Deposits
2.1 If a booking is made six weeks or more before the Holiday is due to start, a deposit of 50% of the rent is payable at the time of booking.
2.2 If a booking is made less than six weeks before the Holiday is due to start, the full rent, plus any additional charges must be paid at the time of booking.
2.3 The Owner reserves the right to decline bookings at their discretion. In such cases all sums of money paid by the Guest in relation to the Holiday will be refunded immediately.
3. Final Payment3.1 Unless otherwise agreed by the Owner in writing (and subject to clause 7 below) the price for the Holiday shall be the rent for the property as set out on the marteille.maison website at the time of booking.
3.2 Subject to the Cancellation provision in Clause 5 below, as soon as the booking is received and accepted by the Owner and the Guests are in receipt of the Booking Confirmation, the Guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the Holiday.
3.3 Payment of the rent and additional charges are payable to the Owner six weeks before the start of the Holiday (“the Due Date”), non-payment by the Due Date may, at the sole discretion of the Owner, be treated as notice of cancellation.
3.4 If payment is not received by the Due Date and in accordance with clause 4.3 above, and the Owner has treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.
3.5 The Owners responsibility to send reminders of the Due Date is limited to one email sent to the address given by the Guest as appears on the Booking Confirmation and one phone call or voicemail over a 48 hour period following the Due Date.
3.6 The dates of the Holiday may be changed by the Guest providing the Property is available for the new dates and the Owners accept the change. In this case, a £30 re-booking fee is payable to the Owner.
4. Cancellation4.1 Once a booking has been confirmed by the Owner, the booking can only be changed or cancelled with their written agreement.
4.2 If as a Guest you wish to cancel the booking, you as the Guest must notify the Owner in writing (the “Cancellation Notice”) via the following email hello@martielle.maison
4.3 A booking can only be cancelled prior to the start of a letting.
4.4 In the event that a cancellation is made then a cancellation charge (“Cancellation Charge”) is payable depending on the number of days before the Holiday start date that the Owner receives the Cancellation Notice. The Cancellation Charge (as a percentage of the rental cost of the Holiday) is set out below:0 to 42 days – Cancellation Charge is equal to 100% of the balance required. (see 5.5)43 days or more – Cancellation Charge is equal to 10% of the Deposit paid.
4.5 In the event of the Owner receiving a Cancellation Notice within and including 42 days of arrival, the property will be re-marketed for the cancelled holiday dates. In the event of the property reselling for the full price, the owner will return the Cancellation Charge minus a £30 cancellation administration fee. If the property resells for a lesser price, the guest will be refunded the lesser price minus the £30 administration fee.
4.6 Guests are required to take out cancellation and holiday insurance.
5. Security/Breakages Deposit5.1 A security/breakages deposit (“Security Deposit”) is required to be held at the time of final payment (to be paid by debit/credit card authorisation). The Security Deposit is £500. If you pay using a credit or debit card you are authorising the Owner to pre-authorise it for the Security Deposit. Please note that unless there is an issue upon departure we do not undertake this procedure. The Security Deposit will not be taken from pre-authorised cards unless there is a problem found with the Property or its contents after departure. All or part of the Security Deposit may be retained if the Property is not left in the clean and tidy condition in which it is found, to cover the cost of any additional cleaning and laundry required over the usual designated amount, removal of excess rubbish, any damage to the Property contents, the replacement of bedlinen or towels, or the Owners insurance excess if a repair or replacement exceeds the specified deposit amount.
5.2 Guests are liable for loss and damage caused to the Owners’ Property and contents to the full value of the Owners’ loss even though the value of the loss exceeds the Security Deposit.
6. Price changesThe Owner reserves the right to amend prices and details on the website.
7. Method of PaymentPayments may be made by electronic bank transfer, debit card or credit card. Any charges raised against the Owner by their bank for handling dishonoured bank transfers or any other payments will be passed onto the Guest who is liable to reimburse the Owner.
8. The Guests Obligations8.1 Not to arrive before 4pm on the day of arrival and to vacate the Property by 10am on the date of departure unless previously agreed in writing with the Owner
8.2 To pay for any losses or damages to the Property and contents caused by The Guest or a member of their party (reasonable wear and tear excluded) and inform the Owner immediately so items can be replaced or repaired prior to the arrival of future Guests.
8.3 To take good care of the Property and leave it in a clean and tidy condition at the end of the Holiday, with exception of linen to be laundered. A cleaning service is not provided during the Holiday unless otherwise agreed with the Owner (charges apply). Should the Owner be dissatisfied with the condition of the Property upon the Guests’ departure, the additional cleaning will be charged at £20 per hour and will be claimed from the Security Deposit.
8.4 On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly. In the event that keys are not returned, then a charge will be incurred by you, the Guest to cover locksmith costs to change locks and replace keys.
8.5 To permit the Owner and their employees (including but not limited to cleaners, gardeners and workmen) reasonable access to the Property as required during the Holiday.
8.6 Not to part with possession of the Property, or share it, except with members of the party shown on the Booking Form. All Guests at the property must be notified to the Owner at the time of booking.
8.7 Not to sell or transfer the booking to another party without the Owners’ express written agreement.
8.8 Not to exceed the total number of 14 people– a cot may only be occupied by a child aged 24 months or less.
8.9 Not to cause an annoyance or become a nuisance to occupants of the adjoining premises.
8.10 Smoking of tobacco in any form or E-cigarettes is not permitted inside the Property. Smoking is permitted outside the Property on condition that all cigarette butts and ash are cleared and disposed of, by you, the Guest, before departure.
8.11 Not to commit or allow any of your party to commit any act which breaks the law, not to use the Property for any commercial or illegal purpose, not to sublet the Property as a whole or part thereof or otherwise allow anyone to stay who, the Owner has not previously accepted as being part of your party.
8.12 Not to hold events, such as parties, celebrations or meetings in the Property without the prior consent of the Owner
8.13 Not to undertake any unscheduled photoshoots. Please contact the Owner regarding use of the Property and its grounds for your photoshoot (charges may apply)
8.14 To comply with any current government guidelines.
8.15 It is the Guests’ responsibility to make sure that rubbish and recycling from inside the Property is placed in the correctly removed
9. Liability9.1 The Owner accepts no responsibility for any damage, injury or illness caused by use of the accommodation and any amenities and such use is at the Guests’ own risk. The Owner cannot be held responsible for (and cannot accept liability for) issues outside their reasonable control such as breakdown of domestic appliances, plumbing, electrical problems, structural repairs, non-working Wi-fi, poor TV reception, invasion of pests, infestations or damage caused by exceptional weather conditions, or by noise and disturbance resulting from nearby building works, noisy neighbours or local events.
9.2 Nothing in these clauses excludes or limits the liability of the Owner;
9.2.1 for death or personal injury caused by the Owners’ negligence.
9.2.2 for any matter for which it would be illegal for the Owner to exclude or attempt to exclude their liability.
10. Personal BelongingsIf the Guest, or any members of your party leave any personal belongings behind at the Property after departure, the Guest will be charged the cost of postage and packaging and an administration fee of £10 to have them returned. Any items found at the Property will be disposed of within 30 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.
11. PetsNo dogs or pets of any kind are permitted in the Property or its grounds unless prior consent with your booking, if pets are permitted, all dog fouling must be removed and disposed of.
12. Non-availability of PropertyIf for any reason beyond the Owners’ control the Property is not available on the date booked (owing, for example, to flood damage, failure of heating etc.) all rent and charges paid in advance by the Guest will be refunded. Please note that refunds may take up to 30 days to be processed.
13. The HolidayThe Guest has the right to occupy the Property for a holiday only (within the meaning of schedule 1, paragraph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a relationship of Landlord and Tenant.
14. Complaints14.1 All complaints must be notified to the Owner as soon as reasonably practicable (but in all cases during the period of the Holiday) as they may be required to carry out an on-the-spot investigation and if necessary, take remedial action. Guests have a legal obligation to mitigate their loss. Notification of complaint should be made by email
hello@marteille.maison or by telephoning
07957 364 53414.2 If the Owners’ are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights. All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property.
14.3 No correspondence can be entered into concerning complaints made upon departure or after Guests return home.
15. Covid-19 Policy15.1 If Guests are prevented from taking their holiday due to Covid-19 related government imposed national or regional travel restrictions then you will be given the opportunity to reschedule your stay to another date within a 12 month period from the original booking (if the cost of the re-scheduled holiday is different than the original booking we will refund or invoice for the difference) or if this is not possible you will be entitled to cancel your booking and receive a full refund of monies paid to date.
15.2 In the event of rescheduling your holiday or cancellation as in Clause 16.1 above we will waive the £30 administration fee;
15.3 From 24th February 2022 there are no legal restrictions in place in relation to Covid-19. In the event a Guest serves a Cancellation Notice or requests to reschedule the Holiday due to Covid-19 Clause 5 of the Terms and Conditions will apply.
15.4 In accordance with Clause 5.6 of the Terms and Conditions it is the Guests’ responsibility to take out appropriate travel insurance that includes provision for cancellation of the Holiday due to Covid-19.
15.5 If a Guest or Guests become ill with symptoms of or test positive with Covid-19 during their stay at the Property they must inform the Owners.
16. Breach of Contract16.1 If there is a breach of any of these clauses by the Guest or any of their party, the Owner reserves the right to re-enter the Property and end the Holiday and ask the Guest and their party to leave.
16.2 If there is a breach of any of these conditions by the Owner, then the Guests have the right to end the Holiday and leave.16.3 Ending the Holiday by the Owner or the Guest does not affect that party’s other rights and remedies.
